Nerveli
Product Design | Visual Design | Prototype
Crafting an intuitive experience for Nerveli to empower individuals and physicians in managing chronic pain effectively.
Role
Lead Product Designer
Timeline
1.5 years
Team
Thaovy Nguyen
Jade Nguyen
Leon Jacobson (CFO)
UTD Spring ‘22 development Class
Skills
User Research
Visual Design
Product Strategy
Tools
Figma
Photoshop
Procreate
Project Overview
About
Nerveli is a healthcare app aimed at revolutionizing at home pain management. Using AI, it offers customized plans and Quantitative Sensory Testing (QST) to categorize pain types and recommend tailored interventions. The founders of Nerveli sought out a student led design class at the University of Texas at Dallas to help bring the app idea into fruition. After the semester ended, I joined the Nerveli team to further work on the application.
Over the course of two years, I had the opportunity to work with the start-up and a team of designers to develop the initial designs of the mobile app, dashboard, and website. This case study focuses on my process in creating the physician dashboard and health history screens, ensuring effective communication between users and healthcare providers.
Physicians need both a high-level view of patient data and access to detailed historical information to provide effective chronic pain management.
The Problem
The physician dashboard was designed to give doctors an at-a-glance overview of their patients' chronic pain management, while the health history screens allowed patients to track their own medical history in a clear and accessible format, with both views complementing each other.
Product Goals
Solutions
We translated Nerveli’s vision for the app into intuitive and visually engaging designs. While Nerveli provided a framework of features and solutions, my role involved refining these concepts into user-friendly interfaces that prioritize ease of use and accessibility. Through design iterations and user feedback, we worked on implementing these features to ensure they meet the needs and preferences of our target audience.
How it Works
Secondary Research
Understanding Electronic Health Record (EHR) Systems
To deepen my understanding of physician dashboards, I conducted secondary research on Electronic Health Record (EHR) usability, drawing insights from industry standards and best practices to inform my design decisions.
Functionality and Information Content
Source: Centers for Medicare & Medicaid Services. (n.d.). Electronic Health Records. Medicare.gov. https://www.cms.gov/
EHR Usability Guidelines
Key Design Principles
This section presents essential usability principles drawn from best practices in EHR systems. These insights shaped the design decisions for the Nerveli app and dashboard, ensuring an intuitive user experience that supports both patients and healthcare providers in managing chronic pain effectively.
Consistent and Intuitive Interface 🩺
Designed for physicians familiar with EHR interfaces by aligning the design with familiar workflows and real world practices of healthcare providers.
Efficient Interaction 📰
Ensure that users can complete tasks with minimal steps and interactions. Simple workflows enhance efficiency and allow healthcare providers to focus more on patient care.
Concise Presentation 📈
Display information in a clear and organized manner by using appropriate visual aids like charts and graphs. Effective presentation aids in quick data interpretation and informed decision making.
Brand Identity
Mascot
Tasked with creating a friendly animal mascot as the face of the app, ‘Eli’ the elephant came to fruition. Collaboratively, our team arrived at the name 'Eli,' reflecting a collective decision-making process. Through iterative design, I crafted various versions of Eli, ensuring versatility and appeal for seamless integration across the app's interface.
Wireframes
Low Fidelity Wireframes
show sketch iterations here of BOTH heatlh history AND EHR dashboard
Wireframes
High Fidelity Wireframes
Additional Contributions
Supporting Screens
Alongside the EHR dashboard, I also designed key user facing screens for the mobile app that support onboarding, engagement, and patient health tracking.
Final Thoughts
Takeaways
Working closely with a team of designers and developers provided me with a valuable experience in collaborative design. I was actively involved in meetings where we discussed user needs, technical feasibility, and design challenges, which helped me gain a deeper understanding of how to create solutions that balance user experience with development constraints. This hands on collaboration allowed me to adapt my designs based on feedback from both designers and developers, ensuring that my contributions aligned with the app's goals and technical capabilities.
During my time with Nerveli, my role in shaping the tablet dashboard and additional supporting screens was pivotal in establishing the foundational design elements for the app. It’s been interesting to see how the product has evolved since my time there, but I take pride in knowing that my work contributed to the preliminary stages of the startup’s journey, laying the groundwork for the user experience that continues to guide their product today.